These Terms govern your access to and use of the PostSyncly platform (the “Service”) operated by PostSyncly, Inc. (“PostSyncly”, “we”, “us”). By creating an account or using the Service you agree to be bound by these Terms. If you don’t agree, don’t use the Service. Enterprise customers operate under a counter-signed Master Subscription Agreement that supersedes these online Terms.
1. Your account
You must be at least 18 years old and authorized to bind the entity you represent. You’re responsible for the activity under your account, for keeping credentials secure, and for promptly notifying us of any suspected unauthorized access. Workspaces are the unit of billing — each workspace has one billing owner.
2. Subscriptions, trials and billing
Paid plans are billed monthly or annually in advance, in US dollars unless agreed otherwise. Free trials run 14 days from the date you start them; we will not charge you until the trial ends and only if you keep the workspace active. Annual plans are non-refundable but pro-rated upgrades are credited automatically.
3. Acceptable use
You agree not to use the Service to:
- Send spam, phishing or otherwise unsolicited messaging
- Impersonate another person or misrepresent your affiliation
- Reverse-engineer, scrape or attempt to circumvent security controls
- Upload content you don’t have the rights to publish
- Violate platform-specific policies (Meta, X, LinkedIn, TikTok, YouTube, Google)
We reserve the right to suspend or terminate accounts that materially breach these rules. We will give you reasonable notice and an opportunity to cure where feasible.
4. Your content
Content you upload, draft, schedule or publish through the Service remains yours. You grant us a limited license to host, transmit and process that content solely to operate the Service. We do not sell your content, and we do not use customer content to train third-party models. AI features that operate on your content do so on your behalf, in your tenant, and only as you direct.
5. Third-party platforms
The Service connects to external platforms (Meta, X, LinkedIn, TikTok, YouTube, Google, etc.) using your authorization. Those platforms have their own terms — we can’t override them, and a feature available today may change if a platform updates its API. We’ll do our best to give you advance notice when we know.
6. Service levels and support
Standard plans include best-effort support during business hours. Enterprise customers may negotiate priority support and a written uptime SLA with service credits as part of their Master Subscription Agreement; no SLA is offered or implied under these online Terms.
7. Confidentiality
Each party will treat the other’s non-public information as confidential and protect it with reasonable care. Confidential information may be disclosed only as required by law, and only after notifying the other party where lawful.
8. Privacy and data protection
Our handling of personal data is described in the Privacy Policy. If you process personal data about EU/UK residents through the Service, our Data Processing Addendum applies and is incorporated by reference.
9. Warranties and disclaimers
We provide the Service with reasonable skill and care. Except as expressly stated, the Service is provided “as is”. To the extent permitted by law, we disclaim implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
10. Limitation of liability
Neither party will be liable for indirect, incidental, special, consequential or punitive damages, or for lost profits or revenue. Our aggregate liability for any claim is limited to the amounts you paid us in the 12 months preceding the event giving rise to the claim. Nothing in these Terms limits liability that cannot be limited by law.
11. Indemnification
You will defend and indemnify us against third-party claims arising from your content, your use of the Service in violation of these Terms, or your violation of applicable law. We will defend and indemnify you against third-party claims that the Service, used as permitted, infringes the intellectual property rights of a third party.
12. Termination
Either party may terminate these Terms by closing the account or for material breach not cured within 30 days of written notice. On termination we will provide you a 30-day window to export your data; after that we’ll delete it from our active systems within 60 days, and from backups within 12 months on the standard rotation.
13. Changes
We may update these Terms from time to time. We’ll post the revised version with a new “last updated” date and, for material changes, notify the billing owner by email at least 30 days before they take effect.
14. Governing law
These Terms are governed by the laws of the State of Delaware, without regard to conflict-of-law rules. Disputes will be resolved in the state or federal courts located in Wilmington, Delaware. Enterprise customers may have agreed to a different forum in their MSA.
15. Contact
Questions? Email legal@postsyncly.com or talk to the team.